1. Service Overview

Our service center offers friendly and efficient service to all our customers. As a Suzuki authorized dealership, our skilled and qualified team is able to deliver any service and/or repairs on your vehicle.

We offer an array of services which includes:

• Periodic maintenance
• Mechanical repairs
• Tyre replacement
•  Accessories installation
• Body & paint
• VIS (Vehicle inspection) for road tax renewal – JPD authorized workshop

We take pride in informing our clientele that we only use genuine and manufacturer-approved parts and lubricants. Repair procedures are in line with our manufacturer’s specification using the latest computerized diagnostic equipment and complete set of special tools to handle the demanding needs of your Suzuki vehicle. Ensuring your vehicle gets the best service to keep it in tip-top condition.

As part of our continuous drive for customer satisfaction, we provide the following to our clients:

• Comfortable waiting lounge with vending machine
• Entertainment facility (TV, magazines, latest newspaper and some word puzzles)
• Free WIFI and a computer with internet access for customer’s convenience (complimentary coffee/tea and toasts available)
• Free car wash (Terms and conditions apply)
• Provide you with alternative transport options (subject to availability)
• Systematic notification for due service reminders.

This is the delivery of our brand promise of improved customer experience, great level of customer care and true value for money with our little extra services and enhanced level of employee engagement.

New vehicle servicing

We are pleased to inform that all new Suzuki vehicles will be provided with complimentary labor for the first 3 servicing at mileage of 1,000km, 5,000km and 10,000km.

2. Service Centres

With our Service centres strategically located around the Sultanate, there is always one near you.

Suzuki Service Centre (Beribi)

Lot 30, Beribi Industrial Complex II
Jalan Gadong, BE1118
Negara Brunei Darussalam

Tel: +673 242 1898
Fax: +673 242 1899

Business Hours:

YC Enterprise Sdn Bhd (Authorised Workshop)

Lot 33,34,47 & 48
Jalan Setia Di-Raja
Tapak Perindustrian Ringan
Pekan Belait, Kuala Belait KA 1531
Negara Brunei Darussalam

Tel: +673 334 0022 / +673 334 0031 / +673 898 1600
Fax: +673 333 0973

Business Hours:

3. Warranty

New Vehicle Warranty
From the delivery date, your new Suzuki vehicle comes with a factory warranty of:

3 years or 100,000km (whichever comes first) against defects in materials and workmanship.
Please refer to your Suzuki Owner’s Manual accompanying your new car for a better understanding of the warranty coverage.

Warranty is only valid when:

• The vehicle is serviced at recommended intervals as prescribed in the Owner’s Maintenance Booklet
• Service is carried out at Suzuki Service Centre or its authorized workshops

Warranty excludes:

• Wear and tear items (example: spark plugs, tires, bulbs, wiper blades, fuses, brake pads, or shoes and lining, clutch, etc.)
• Consumables (motor oil, fluids, filters, coolant, wheel alignment, balancing and tires rotation)

New vehicle warranty will be invalidated/void under the following conditions:

• Usage of non-genuine parts, wrong lubricant ratings or improper maintenance schedule
• External modifications to the vehicle’s electrical system/ wiring and components
• Usage of vehicle for purpose of racing, drifting, rallies, motorsport
• Alteration to the vehicle’s factory specifications or installation of equipment or accessories which are not authorized by Suzuki
• Usage of vehicle on roads for which the vehicle is not designed for
• Windshield/ glass damage not due to manufacturing or installation defects
• Usage of vehicle to carry loads above the permitted axle loads it was designed for
• Services and repairs are carried out by unauthorized workshops or persons during the warranty period

Aftersales Service Warranty
All service and repairs done at our Suzuki Service Centre and its authorized workshops are covered with a 3 months warranty (parts and workmanship). Terms and conditions apply. For more information, please contact our Technical and Warranty Department at +673 243 1222 (ext. 306)

4. Special Recall Campaigns

We at Suzuki Service Centre aims to improve the overall roadworthiness and safety at your vehicle.
You can download the recall campaigns that are currently applicable below:

Ongoing Recall Campaigns

Note:

• Replacement parts and labour charges for this recall campaign will be at no cost to the owners regardless if the vehicle is under or over warranty.
• Any request for cash reimbursement (for parts replaced by the owner earlier) will not be entertained.
  Boustead would like to re-assure that our customers’ confidence and peace of mind on using their Suzuki vehicle is of utmost importance to the Company and we sincerely regret any inconvenience caused.
  Please contact us for further clarification to find out if your Suzuki vehicle is involved in these recall campaigns. Suzuki Service Centre (Recall) at +673 243 1222 ext 2103.

5. Easy Payment Plan

Making payment is so convenient with our Easy Payment Plan exclusively for Baiduri, BIBD & SCB credit card members. Enjoy financial flexibility when you need it most for major repairs, through an installment payment plan with 0% interest.
Conditions:

• Applicable to Baiduri, BIBD & SCB issued credit card only.
• Plan is only available at Suzuki Service Centre at Beribi – subject to the respective banks’ final approval
• Other terms and conditions apply